Warranty

Under European and Italian regulations, all products purchased on giansanto.com are covered by a legal guarantee of conformity lasting 2 years from the date of delivery. The guarantee covers any defect of conformity existing at the time of delivery and manifesting within 2 years. For defects appearing within 1 year of delivery, it is presumed that the defect already existed at the time of delivery (reversal of the burden of proof in favor of the consumer).

The legal guarantee covers: - Manufacturing defects of the garment (stitching, fabric, print) - NFC NTAG 424 DNA tag defects (malfunction not due to tampering) - Non-conformity with the product description on the website - Material defects that compromise the functionality or aesthetics of the garment - Size issues not conforming to the published size chart - Packaging defects that damaged the product

The warranty does not cover: - Normal wear from daily use - Damage caused by improper use, negligence, or accidents - Damage from washing not in accordance with label instructions - Damage to the NFC tag caused by tampering, removal, or exposure to intense magnetic fields - Modifications or alterations made by the consumer or third parties - Minor aesthetic damage that does not compromise product functionality - Color variations due to prolonged exposure to sunlight

The NTAG 424 DNA NFC tag is a technological component integrated into the garment and benefits from specific warranty conditions: - Duration: the NFC tag is guaranteed for correct operation for the entire duration of the legal guarantee (2 years) - Coverage: cryptographic signature malfunction, inability to read with compatible devices, errors in authenticity verification - Exclusions: damage from tampering, tag removal, exposure to temperatures above 85°C, prolonged immersion in water In case of NFC tag malfunction within the warranty period, giansanto_ will replace the garment with a new specimen of the same model, color and size (if available) or provide a full refund.

The NFT associated with the product on Polygon blockchain is warranted as follows: - giansanto_ guarantees the correct minting of the NFT at the time of product registration - The persistence of the NFT on the blockchain is guaranteed by the immutable nature of blockchain technology itself - giansanto_ is not responsible for variations in NFT value on the secondary market - In case of physical garment ownership transfer, the NFT transfer is managed through the integrated system on the site Note: Polygon blockchain is a decentralized network. giansanto_ cannot guarantee continuous network availability, but commits to maintaining the verification system functional through its centralized database as backup.

To report a defect covered by the warranty: 1. Contact [email protected] indicating: - Order number - Piece serial number (e.g., N° 01/30) - Detailed description of the defect - Photos or videos documenting the issue 2. The giansanto_ team will evaluate the report within 5 business days 3. If the defect is covered by the warranty, the consumer may choose between: - Product repair (if possible) - Replacement with an identical product (if available) - Price reduction proportional to the defect - Full refund (if repair and replacement are not possible) 4. Shipping costs for the return and new shipment are covered by giansanto_

giansanto_ commits to the following timelines: - Response to report: within 5 business days - Defect evaluation: within 10 business days of receiving the product - Repair: within 15 business days of confirmation - Replacement: within 10 business days of confirmation (subject to availability) - Refund: within 14 business days of confirmation In case of delays, the consumer will be promptly informed via email.

To preserve the quality of the garment and the functionality of the NFC tag, we recommend: - Hand wash or machine wash at 30°C on a gentle cycle - Do not use bleach or whitening agents - Do not iron directly on the NFC tag area - Do not expose the garment to temperatures above 60°C (high-temperature dryer) - Store the garment in a dry place away from direct sunlight - Do not remove or attempt to detach the NFC tag Following these instructions is important to maintain the validity of the warranty.

In addition to the mandatory legal guarantee, giansanto_ offers the following additional commercial warranties: - Color warranty: the garment color will not undergo significant alterations in the first 20 washes if performed according to instructions - Stitching warranty: stitching is guaranteed for strength and hold for the entire duration of the legal guarantee - Print warranty: the logo print and graphic details are guaranteed for wash resistance for the entire duration of the legal guarantee These commercial warranties are in addition to and do not replace the legal guarantee of conformity.

For any questions regarding the warranty: AQuattordici srls Email: [email protected] PEC: [email protected] Address: Via Giuseppe Mazzini 5, 74122 Taranto (TA), Italy Response time: within 24 business hours